Work Experience

As Assistant General Manager at Fairfield Inn & Suites by Marriott in Marion, IL, I oversee the day-to-day operations of the hotel, including front desk, housekeeping, maintenance, and breakfast service, ensuring alignment with Marriott brand standards and delivering exceptional guest experiences. I act as Manager-on-Duty in the General Manager’s absence, resolve guest concerns with professionalism, and support a positive and productive team environment through hiring, training, and ongoing coaching. I manage key administrative functions such as budgeting, inventory control, invoicing, and audit preparation, and ensure compliance with safety protocols and operational systems like FOSSE and HIA. I also coordinate with vendors and contractors during maintenance projects and renovations, while consistently working to maintain high service scores and operational efficiency. 

As Assistant Manager, I collaborated in a two-person team to prepare beverages and crêpes while delivering exceptional customer service in a fast-paced environment. In addition to crafting menu items and restocking ingredients, I managed daily and weekly shopping for fresh and bulk inventory, tracked employee bonus plans, tips, and cash sales, and handled all budgeting and profit and loss responsibilities. I ensured smooth day-to-day operations, answered incoming calls, and supported overall business efficiency and financial performance. 

As the primary point of contact at the front desk, I was responsible for overseeing the guest experience while performing the combined duties of Assistant Manager and Front Desk Agent. I regularly acted as General Manager in their absence and successfully led a full property management system migration from OPERA v5 to OPERA Cloud. My responsibilities included managing billing and accounting functions such as accounts receivable, accounts payable, and guest billing; handling human resources tasks including scheduling, recruitment, onboarding, employee mediation, and PTO tracking; overseeing supply procurement; and coordinating government and corporate travel, group sales, and event planning. 

I supervised front desk operations to ensure maximum productivity, adherence to employee and cleanliness standards, and exceptional guest service while also performing night audit duties. Using FOSSE, I ran daily financial and end-of-day audit reports, manually reset computer systems, and rolled the business date. I tracked and monitored tax-exempt guest portfolios, reconciled transactions, balanced cash sales, and reviewed guest satisfaction scores. This role required strong attention to detail and accountability in overnight operations, including revenue reconciliation, guest folio accuracy, and maintaining Marriott’s brand, cleanliness, and service standards during off-hours. 

Originally brought on for a one-year internship, I was hired as a permanent team member after just one month due to my strong performance and initiative. I was responsible for creating and distributing marketing content across social media platforms including Facebook, Twitter, Instagram, and Snapchat, as well as promoting events and managing consumer engagement. My role included event planning and marketing, responding to online reviews to maintain a positive brand image, and fostering relationships with liquor representatives. I also designed and produced promotional materials such as branded apparel, flyers, posters, and banners to support marketing campaigns and drive customer engagement. 

Worked directly under the Director of Marketing to develop cohesive social media content for Facebook, Twitter, and Instagram, including the creation of reusable templates and brand-aligned visual standards. Served as the daily summer camp photographer, capturing and editing high-quality photos for promotional use across digital platforms, enhancing engagement and reinforcing brand identity. 

Assisted with promotional event organization, including setting up and dismantling, as well as provisional support at events. Represented numerous brands positively and professionally. Trained new associates, executed campaigns, and ensured that each promotion was optimized to provide brands with the outcome they desired. Performed B2B marketing in order to secure locations for product marketing events. Engaged in interactive marketing, sales, campaign launches, and product promotion at events.